Our 14-day return policy applies exclusively to online sales of mattresses and if you buy from our official Company outlet Rawalpindi Saddar Waqarfoam.does not include accessories. Please note that this policy is not applicable after 14 days. Incaus if you unlikely event that you receive an incorrect mattress model or size, a damaged product, or an incomplete order, kindly notify our delivery team before they leave, and we will promptly rectify the issue. The mattress must remain unused and returned to the delivery team during that same moment.

If, after receiving the correct product, you are not fully satisfied, you have 14 days to request a replacement for the mattress. Once the trial period ends, the mattress will become non-returnable. Please be aware that a delivery charge will apply when claiming your 14-day trial. To initiate a replacement, you must inform us of your intention to replace the item within the 14-day period.

The replacement policy does not extend to any other part of the mattress or to the entire mattress that has been misused, neglected, involved in an accident, affected by natural calamities, or mishandled. For arrangements regarding a replacement.

Need help?

Contact us at info@diamondfoamstore.com.pk for questions related to refunds and returns.